Shipping policy
Please contact us first and we will send you a shipping label to return,
Once You Receive Your Shipping Label:
- Repackage unworn items exactly how you received them — shoe boxes, bags, tags, and all
- Place everything in your shipping box and tape your new shipping label over the original one
- Send us the tracking number when you send it back to Trary.
FAQ RETURNS
How do I return an item that is defective or different from what I ordered?
If you believe you've received a defective item, we'd like to make it right for you. Please contact us at info@trary.com first.
Please note:Â At this time we are unable to process exchanges, but if you provide a new order number to Customer Service, we will happily waive your restocking fee.